Shipping and Returns


Your order will be processed quickly. All orders are shipped securely across Australia and New Zealand. We offer the following delivery options.


  1. Free shipping. Delivery in 2-5 business days.
  2. Express shipping. Next business day metro (East Coast) delivery.

New Zealand

  1. Standard shipping. Delivery in 2-5 business days.
  2. Express shipping. 1-2 business days metro delivery.

Express orders that are received before 3pm, Monday to Friday, are processed and dispatched on the same day.

Three simple rules for exchanging items

  1. Your return request must be submitted within 30 days of purchase.
  2. Product must be unworn and unused. It can only have been worn for the purpose of testing fit.
  3. Product must be in the original packaging which must be in original condition. This includes all product documentation and boxes.

If your item matches all of these conditions, you can request to have your product exchanged for an alternative size. The only exception are waist high and maternity VenoTrain compression stockings, which are not exchangeable due to hygiene reasons.

*The above exchange policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law.

      How to request an exchange

      If your exchange matches the above criteria you can request a return send an email to and include the following information:

      1. The name used on the order.
      2. Your order number.
      3. A contact phone number.
      4. A detailed description of the problem.
      5. Photos where appropriate.

      Once your exchange has been approved we will provide an address for you to send the goods back. Your exchange will be processed quickly. We do not offer refunds for change of mind purchases.

      *Please note: We can only accept exchanges for purchases made from the website and not from our clinical or retail partners. Please contact the place of purchase for their return policy.


      Product Warranty

      Bauerfeind warrants that all goods will be free from manufacturing defects for a period of 12 months from date of purchase for Orthopedic (E.g. Supports and braces) products and 30 days for Phlebology (E.g. VenoTrain Compression Stockings) products. Normal wear and tear or incorrect usage of the product is not considered a defect. The sole remedy for any breach of this warranty will be for Bauerfeind, at its option, to either replace the affected goods or refund to you the purchase price.